shan88 Privacy Policy
This page explains how your personal data is collected, why it is used, and how it is protected.
Introduction — Purpose of This Policy
The shan88 platform values the personal data of players in Myanmar. This policy explains how we handle the data of users who visit our website https://shan88.im.
By using shan88, you are considered to have agreed to the practices described in this privacy policy. Terms used in this policy — "platform", "service", "we" — refer to shan88 and all its services. "User" and "you" refer to anyone who accesses and uses the platform.
If you have any questions about how we handle your data, you can contact us at [email protected].
Personal Data We Collect
When you register an account, play, or contact us on the shan88 platform, we may collect the following types of data.
Personal Information
- Name (full name or username)
- Date of birth (to verify age 21+)
- Contact email address
- Data related to payment methods (KBZPay, Wave Money, AYA Pay, CB Pay)
Technical Data
- IP address and network connection details
- Browser type, version, and operating system
- Game history and deposit/withdrawal records
- Cookies and tracking data
Communication Data
- Conversations via Live Chat and customer service
- Email correspondence records
- Complaint and feedback records
Usage Data
- Which games are played and for how long
- Time spent on the site and click data
- Bonus & Promotion Usage History
- Favourite Games
How do we use your data?
shan88 uses your data only to deliver and improve the platform's services.
- Account creation, identity verification and access management
- Reviewing, confirming and recording deposit and withdrawal transactions
- Providing 24/7 Burmese-language Live Chat and email customer support
- Referencing account data when issuing bonuses, VIP rewards and promotions
- Fraud prevention, protection and cybersecurity measures
- Analysing play patterns to support responsible gambling services
- Technical analysis to improve platform performance
- Sending service notifications relevant to you (not promotional messages)
Cookies and Tracking Technologies
The shan88 website uses cookies and similar technologies for the following purposes.
Essential Cookies
These cookies keep the site running normally — they handle login session maintenance, security token storage and basket/session data.
Analytics Cookies
These help us understand where users spend time on the site and which games they prefer. That data is used only by us to improve the site.
Cookie Controls
You can block or delete cookies through your browser settings. Please note that blocking essential cookies may cause some services to stop working properly.
Third-Party Involvement and Data Handling
shan88 does not sell, rent or trade your personal data to third parties. Data may only be shared in the limited circumstances below.
Service Providers
When processing payments through financial services such as KBZPay, Wave Money, AYA Pay and CB Pay, certain data must be shared. These providers are bound by data protection agreements that align with shan88's privacy policy.
Technology Partners
Data transfers may occur when working with cybersecurity and server service providers for platform operations. These are covered by clearly agreed contracts with appropriate safeguards.
Legal Requirements
There may be situations where we are required to disclose your data due to laws, court orders or fraud investigations. In such cases, only the minimum necessary data will be disclosed and we will make every effort to notify you in advance where possible.
Data Security Measures
shan88 protects your data with the following technical and procedural measures.
SSL Encryption
All data transfers between the platform and your device are protected with SSL (Secure Sockets Layer) encryption.
Data Access Control
Only authorised shan88 staff who need access for their role can view your data, and they are bound by strict conduct policies.
Data Storage
Your data is stored on secure servers with regular backups. Data that is no longer needed is deleted once its retention period expires.
Fraud Detection
An automated monitoring system watches over player account security and financial transactions, flagging suspicious activity for immediate review.
Your Data Rights
Any user of the shan88 platform has the following rights regarding their personal data.
- Right to Access — You can request to view your personal data stored at shan88.
- Right to Rectification — You can request corrections to any inaccurate data.
- Right to Erasure — In certain circumstances, you can request that your data be deleted. However, data that must be retained due to legal requirements cannot be erased.
- Right to Restriction — You can request that the processing of your data be restricted.
- Right to Portability — You can request that your data be exported in a readable format.
- Right to Object — You can object to your data being used for certain purposes.
To make a request regarding any of these rights, please contact shan88 customer support.
Data Retention Period
shan88 retains your data for as long as necessary to provide the service.
Account Data
Your personal data is kept for as long as your account is active. When your account is closed, the data is retained for the period required by law and then deleted.
Financial Transaction Records
Deposit and withdrawal records are retained for the period required by financial and legal obligations. Once that period ends, the data is securely deleted.
Cookies Period
Session cookies are removed immediately when the browser is closed. Persistent cookies can be deleted through your browser settings, and on our end they are also removed when the lease period expires.
Policy on Children and Those Under 21
The shan88 platform is open to players aged 21+ only. Anyone under 21 may not use our services. We do not intentionally collect data from such individuals.
If we discover that we have inadvertently collected data from someone under 21, we will delete it immediately. If you believe this has happened, please contact us at [email protected].
Policy Updates
shan88 may update this Privacy Policy when necessary. If changes are made, the "Last Updated" date on this page will be revised, and you may also be notified via the email linked to your account.
Continued use of shan88 after any update is considered acceptance of the revised policy. If you do not agree with the changes, you may contact shan88 customer support to close your account.
Contact shan88
If you have any questions about this Privacy Policy, you can reach us via shan88 customer support 24/7 Live Chat or the email address below.
shan88 Customer Support 24/7 (in Burmese)
Contact Options — Live Chat (directly on the website) and Email
What You Should Know About Data Privacy Protection
Below are answers to the most frequently asked questions from shan88 players about personal data protection.